FAQs

The most frequently asked questions and answers

How to create an account and access prices?
The site is exclusively reserved for professional resellers. To access our platform, simply create an account and fill in your legal information depending on your country . Verification of this information is automatic and, if everything is correct, your account will be activated instantly. You will be able to consult the prices in our catalog and place an order without additional delay. If you are in the process of starting your business, please contact us so we can open an account for you.
What should I do if I already had a customer account on the old Opalook site?
If you already had a customer account on the old Opalook site, your information has been transferred to the new site . To access your account, use the "Forgot your password" option with the email address associated with your account . You can then set a new password and place your orders immediately. Your previous delivery and payment preferences have also been preserved and will be displayed.
What is the minimum order quantity?
At Opalook, there is no minimum order required : you can order whatever you want. In addition, we offer free delivery above certain levels, the thresholds of which vary depending on the country and carrier. To find out about these levels and delivery options, do not hesitate to consult the “Delivery” tab where a detailed table of carriers and delivery levels is available.
What payment methods are available?
We offer several payment options to facilitate your purchases:
  • Credit card : instant payment which immediately validates your order.
  • Checks : available to customers in France.
  • Instant transfers : immediate payment for rapid validation of your order.
  • Direct debits : choose between payment within 30, 45 or 60 days to delay collections, or opt for payment split into 3 or 4 installments.
  • Local payment methods: PAYPAL, BLIK, BANCONTACT, EPS, IDEAL, TWINT or WECHAT.
Deferred or split direct debit options are only available in France and for customers in the EU SEPA zone. For customers in the SEPA zone, an order history of at least €2,000 is required to benefit from direct debits. For other countries, we only accept payments by transfer or credit card.
What are the shipping costs for jewelry and accessories?
For delivery, we use La Poste for France, as well as Colissimo, UPS and FedEx. Shipping costs are free worldwide, depending on order thresholds, destination country and chosen carrier. To obtain an accurate estimate of shipping costs for your jewelry and accessories, please visit the "Delivery" page or go to the payment page .
What are the processing and shipping times for orders?
Orders are processed, prepared and shipped within 1 to 2 business days (excluding weekends) . For delivery times, please consult the "Delivery" tab, where you will find a table detailing carriers and average delivery times.
How can I recover my invoices?

Whether you ordered on our site or not, you can now access all your invoices from the last two years directly from your customer account . We have centralized this information to meet the growing demand for invoices. If you have never placed an order on our site, log in with the email address you provided to Opalook, then use the "Forgotten Password" option to update your information and access your account.

Regarding issuing invoices, our website offers multilingual and multicurrency options. Thus, invoices will be issued in euros and in French for French-speaking countries, and in euros and in English for other countries. If you have made a payment in a currency other than euros, the amounts will be converted using the exchange rates in effect at the time of your order. All legal information, including exchange rates, will appear on the invoice.

What is the after-sales service for your products?
Of course, we undertake to exchange or refund any product presenting a hidden defect or non-conformity within 14 days after receipt of your package. For other after-sales service requests, we can provide quotes and follow-up upon request. Do not hesitate to contact us for any additional information.